Customer Service

Cancellations

Orders are not subject to cancellation or deferment of shipment when ready, unless seller is indemnified against all losses resulting there from. The seller shall not be responsible for delays or non-performance caused by any circumstances beyond our control. A 15% Restocking Fee will be charged for all orders that have been canceled after shipment. Return freight is the responsibility of the customer. A 15% fee will also be charged for cancellation of special order products and production items not in inventory before and after shipment. Special order products and production items not in inventory include all landing mats, skill training mats, spring floor decks, custom trampolines, and loose foam pit orders.